FAQ
Q: Who are you people and what do you do?
A: Well thank you for asking. We call ourselves Xpress refunds. Formally though we are Xpress Payment Solutions and our mission is to develop and market next gen tax refund settlement solutions under our Xpress reFunds brand.
Q: What's wrong with the other guys and how are you better?
A: Not to be cute but there is a good chance that the other guys are just fine. Even great in fact. We prefer to look at it more in the way of whose products and services are a better fit for your business and your customer.
Q: I’m not buying the nice guy thing. Say something bad about one competitor.
Nope. Not gonna happen. We're not afraid to tell it like it is, but do you really need more trash talk in your daily diet? And in an election year? If it's 2013 already and we haven't updated this page our apologies.
Q: I've never heard of you before.
A: XR is a young company but our founders and senior management have several decades of tax industry, accounting, software and other high tech experience. Our founders have owned and operated successful retail tax offices, written, sold and supported software for hundreds of tax offices, consulted for major tax industry players, built and helped others build unr elated businesses and climbed Mt. Everest. Ok, one of these is a fib but you have to guess which one.
Q: I would like to discuss partnering or a business development opportunity.
A: Sorry. We're far too important and too busy to talk to anyone right now. Ok, of course we're kidding but we've always wanted to say that. We would be honored to discuss opportunities with you. Please use our contact form and select business development. Please hold off on sending specific materials or details however until we talk.
Q: Ok, what is a next gen tax refund settlement?
A: Simply put, a tax refund settlement is any process or means of getting a tax refund from the US or a state treasury into the hands of a taxpayer. For over 20 years tax refund settlements hadn't changed much. Consumer needs and tastes however did change and suddenly the tax industry found itself without great options to offer its customers.
Q: Are Xpress reFunds products available through my tax software?
A: We hope so. We're proud to offer XR products (Now that we know each other can we call ourselves XR?) through a growing network of some of the best, smartest and most attractive tax industry partners around. Please contact us for an up to date list of our partners.
Q: If I do a lot of business with you will you give me special treatment?
A: Probably.
Q: If I do a lot of business with you can I push you around and otherwise be high maintenance?
A: Depending on your definition of “a lot of business” we would have to answer with a maybe. But you would have to be very careful as we’re not that broke and some members of our team have interesting senses of humor.